When did go-pets.net launch?
- We launched go-pets.net on JANUARY 1st, 2009
Where is your company located?
- Below are our addresses:
- PO BOX 710241 Herndon VA, 20171
Do you have a customer service phone line I can call?
- At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to info@go-pets.net so that we can better assist you.
How long will it take to receive my order within the U.S.?
- We make every effort to process orders within 24 hours from when they are received.
- Once the package is shipped it can take 2 – 4 business days to be delivered.
How long will it take to receive my international order?
- We make every effort to process orders within 24 hours from when they are received.
- Once the package is shipped it can take 7-15+ business days to be delivered, depending on your location.
Will I be notified when my order is shipped?
- Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.
What is your return policy?
- You can return or exchange any merchandise for up to 30 days after the delivery date.
- Returns made after 30 days of the delivery date will be refunded via an emailed store credit. We can only accept returns for store credit for up to 30 days after the delivery date.
- Exchanges can only be made for items of equal or lesser value.
- Original Shipping charges are not refundable.
- Clearance and sale items may have restrictions on returns, please refer to the product descriptions for more information.
- Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
- Go here and read more!
I received the incorrect item. What should I do?
- If you received the incorrect item please email us at webmaster@go-pets.net, and for domestic orders we will provide you with a prepaid return shipping label.
- Once we receive the return, we will send you the correct item as soon as possible!
I received a damaged item. What should I do?
- If you received damaged or defective merchandise, please email a photograph of the damaged item to webmaster@go-pets.net along with your order number and we would be happy to begin the exchange process.
- Damaged or defective merchandise can only be exchanged for up to 30 days after the delivery date.
What forms of payment do you accept?
- We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.
Will my card be charged when I order?
- All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.
When I place an item in my cart, is it reserved for any period of time?
- Placing an available item in your shopping cart and/or wishlist does not reserve that item.
- Available inventory is only assigned to your order after you place your order and receive an e-mail confirmation that we’ve received your order.