Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of go-pets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***s
el producto correspondiente al pedido
M***a
excellent
M***z
Lindas
D***a
Очень прикольные и не мало важно крепкие очки. На тоя подошли идеально.
A***r
продавец хороший товар отличный
L***a
Очки просто супер
Customer
perfecto! en 2 semanas en españa!
V***s
greattt
G***v
ор выше гор, ржачно ппц. очень тугие душки
M***o
Muito bom.
Customer
Las gafas son iguales a las imágenes del anuncio, pero una pieza llegó rayada.
I***v
Шли 2 месяца до питера. За такую цену – нормально.
M***s
excelente
F***o
Adorei, chegou rapido e minhas cachorras adoraram, ja o gato quer distancia kkkkkk
R***Y
received thanks
J***s
Классные очки! Спасибо. Трек не отслеживался.Они на собаке держатся!
F***d
Very good quality product
M***a
Отличные очки! Душки очень туго прикручены,можно фиксировать в любом положении
O***a
Товар соответствует описанию. Трек не отслеживался. Доставка 3мес. Уже даже открывала спор, но продавец продлил ещё защиту и убедил подождать.
V***c
Product received and it is as described
M***i
норм
M***m
Очень долгая доставка 2 месяца
N***i
Если бы не доставка в три месяца вообще идеально было бы
I***o
Ни о чём не жалею!Очки огонь
M***s
Adorei
Customer
Todo bien.
Customer
Very cute. My cats loves it
T***a
Доставка до М.О. 2 месяца,но все супер,стоило ждать.Спасибо.
T***V
Same as in pictures. Thanks. Cat is not happy, but I’m lol
V***a
Glasses is really cool! However, cat takes them Thank You very much, the product is recommended. Parcel arrived for the month)
G***a
Excellent!!! If you don’t do
A***a
Shipping six weeks in Kiev. Packed in pupyrku, all come together. Sharp points.
M***o
Beautiful!!! Just like in the description.
M***a
Fish larger than the palm of your hand. Me and cats liked. But the glasses are not impressed (((
J***e
The best on the market.
N***K
Very funny and cool glasses)
I***v
Cool sunglasses, whole, courier put into the box. Bow a little bad bend, but it’s not the worst. In general, satisfied with the whole family together laught over cat. Dasa (my cat) not too keen on points, but it’s obvious. The only negative were long, almost three months.
M***a
Very nice. Well made.
Customer
Good quality! Very satisfied. Dogs were in shock, but for cute photo will come down!
S***a
The photos are the coolest. CAT does not like it, but I did not plagued-a couple of minutes for pictures. look cool, while not hlyupkie does.
Q***i
Very pretty nicely packed without any scratch high quality nice
S***a
Cool, but my cat refuses to wear them
M***a
Mo 2,5 months, look good, but fragile bow.
Customer
Even if you do only one picture-it’s worth)) on the Maine-Kuna had little to straighten and still tight)
C***a
I love it!! Buy size S for my chihuahua.
O***a
Good quality sunglasses, glass such as ordered. But and my cats does not fit, if only on top of the head to put, face wide and bow not open wider than 90 degrees. Can Be a doll dress)) On котятах will be fun to watch.
A***G
The cat will fit just for not caersele and leave time to do photo. Intact without a single touch. Turquoise Blue Color. Depends on the clarity look blue or green.
C***z
Very cool and funny
L***a
Very cool glasses)
L***a
Cat happy toy. Very cool and quickly
D***a
Nice! Cats are not really impressed, but it looks cool. And the shipping was fast.
Z***a
Glasses come in a bag with pimples. Safe, no smell. The Dog at the time, but is trying to remove. Thank you. Very like
C***s
LOL is such which the granny of my kitten
Customer
Really the Best Buy in Ali!!!
P***a
Stick on the face) Only the cat is not
E***o
Super sunglasses, shimmer in different colors! Very cool look
C***s
Good Product!!!
Customer
Cat unhappy, but looks gorgeous) points!
Customer
Glasses super! Кыся even though not realized that they like))) made perfectly, no smell outside, made of plastic, not inferior glasses for man
Vera
Cat from fish happy!!!!
Nana
Glasses are cool, sorry too small, the dog will not work. Oh no, and the CAT cool! Came quickly dropped in the box. Recommended items and store.