Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of go-pets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***i
It’s crazy with this toy! My cat loves it! Thank You
R***h
All as described Shipping slightly longer
L***k
Very fast delivery) the laser is super, goes with batteries. store and i recommend it))
L***s
More than a laser is a flashlight, but it’s pretty good, it illuminates very well and the shape goes by laughing depending on how close or far you put it. But especially though it depends a lot on the light there is, it looks more or less, the important thing is that there is still a lot of light that looks good the shape
G***i
The goods came, everything is fine, thanks to the store.
G***s
Everything corresponds to the description and photo.
T***t
The order was 53 days, the parcel in russia was not tracked. Packed in a bag with a doll, the pointer itself in the bag, executed neatly, corresponds to the specified sizes. Cat is happy playing.
M***a
Laser quality. Came already with a battery inside. Even in daylight you can see well. Shipping 2,5 weeks and plus put in the box, do not need to go to the post office, the store is normal
Customer
Received well and in no time. It looks good mostly in darkness and darkness, the cat is entertained and amused.
K***k
Goods consistent with the description.
F***r
In farer you are the mouse is bigger and bigger. Let’s say from sofa distance to the floor size will be like normal mouse. If you will point laser on the wall from the same position you will have giant mouse. But it’s normal for laser pointer like this.
V***u
The first toy that liked my cat, a very posh thing!
S***v
The cat is delighted
E***i
My cat liked it. Not very strong light to point far away but good with this price
T***o
I recommend the product and the store, the toy is well packed on the button was the protection of the battery on the spot, koteyku interested, everything is super!
Customer
It came to omsk in 2 months. They just put it in the mailbox. Dim glow in daylight, photo distance meter and half meter. Next meter can be seen badly.
A***v
Norms
Z***f
Top Cat liked
M***i
It came fast, but it’s not working well because of the battery.
Y***r
To cerregar in pocket, appears in bright light and fast delivery arrived. IS totally as promised. Perfeitoooo!!
D***f
Thanks!! The cat loves it! Nice product!
L***t
Loved, my cat loves to play with it
E***a
21.04.19 ordered. In the sverdlovsk region the parcel came on 27.06.19. The parcel was not tracked. Expired buyer protection, opened dispute. The store quickly returned the money. And immediately the parcel came. For the fact that the seller quickly returned the money, went to contact, put 5 stars. The closer, the brighter the shine, the farther, the paler. It is not clear how to change the battery, nothing is unscrewed. The product fully corresponds to the description.
V***v
Before khabarovsk the parcel was almost a month and a half. The track was not tracked. The product fully corresponds to the description. The kitten is happy. Seller recommend.
I***t
Nice thing) same as on picture. Cat likes it)))
R***r
The goods came in intact, works properly. Long shipping. I did not communicate with the store. I did not understand the next moment, only today i received a parcel at the post office, i wanted to confirm receipt through the application, and it is written there, the deadline for receipt of the goods expired. You can only leave feedback, you can not confirm receipt.
V***o
Perfect! perfect! The cat loves it!
O***n
Cat liked
Customer
Super zabaweczka. Cat is very interested in mouse, runs for it and „ catches ”. Very thank you stores. Highly recommended 🙂
M***e
My cat loves it!
Customer
As always, the store is excellent, but the goods went for a long time
B***l
As description. Month delivery.