Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of go-pets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a
A month delivery time. Is like the description, do not counted. Is called of thin fabric made. Will still later give feedback or they are good.
V***4
Thin cotton squares. What to add. The Quality is quite good.
I***e
Looks good, haven’t tried yet
I***a
It ‘S faster than other orders
A***a
Good and thin, do not leave lint, I am happy. Thank you!
D***n
Excellent and nicely recommend
M***h
Didnt used them yet
G***a
Normal tissues, do not leave lint.
E***a
Thank you, all of it
R***.
To Almaty came for 40 days. Packed in a package, but all together. Quality wet wipes, only they are dry and no smell. Size 4*6 cm, lint sticking is noticed
A***a
Delivery fast, month to Moscow. Goods satisfied, wipes lint-free, not too lazy, but not pleased with, thank God does not wrinkle and came together
Customer
Parcel reached 21 day, description
T***n
good product
V***a
The пообывала, month))
G***r
Recommend.
R***v
17 days delivery is not bad. The Product is fully consistent with the order for his wife goods’s fully enjoyed. Thank you very much!
H***h
Thanks to the store. Wipes received a month later. Take the post office.
Customer
All OK. Polish is not tried, but the phone perfectly rubbed
O***a
Towels that are not wanted. They pile. Very thin. Transparent.
S***o
As in the picture. Quality. Disposable cellulose material. Recommend store. Fast delivery
N***a
All exactly. Very quickly ordered 14 Jan it’s 30, packed well, all advice
M***k
Looks like ok
J***s
Lucky for 70 cents purchase wipes. Parcel arrived for a month. Cloth good, not re-read how many pieces, and the kind of money is not worth. Satisfied with the purchase. Thanks for the fast delivery.
D***o
Got good very soft fabric
A***a
Match the description. Very long-almost 3 months to SF.
F***a
Its ok, quite comfortable cotton pads. I didnt check the quantity but I hope there is 200 pcs as it should be. They are not typical paper’s pads for nails but still very good. I recommend!
S***a
Wipes come well packed, recounted, how can not for the penny. The kind of good quality. Seller friendly and outgoing.
N***a
Polecam
L***o
Less than a month. In view of the rules. Thin, many
S***n
Free delivery, comply with the description, I recommend
Alban
Wipes not bad for a price. Pile but they still have the edges. But in general, satisfied.