Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of go-pets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
D***v
Good collar. Price and quality: everything is fine! Ordered size s. He sat down perfectly. Corgi is one year old. The dimensional ruler corresponds to the real dimensions. The ring, for which the idea is not to cling a leash-it looks pretty reliable… I’ll probably try to put it on. Delivery I chose cheap and paid. In St. Petersburg in 2 weeks. Batteries included.
G***a
I am very satisfied. Buy two of this. Jestem bardzo zadowolona. Zamówiłam już dwie. Chętnie odpowiem na pytania.
D***k
I put 5, slightly large on the toychik, but you can reduce it. Exactly as in the description. True, delivery well, very long. I waited for collars for three months. I do not reduce the evaluation, because they quickly flew to Russia, and there was already a delay in the country
D***a
Collars met all expectations! Three switching modes, the quality is not higher but also we will not wear regularly either. I recommend the store! Delivery is not long, bearable.
K***
Same as the picture. Happy
S***a
An unambiguous recommendation! Take it for your bees!
S***o
Went about two months, without tracking
C***n
Très bon produit à voir dans le temps au niveau des piles
D***o
Dolgooooooo was a parcel, the clasp is good, the adjustment is very small, literally 3 cm back and forth ((and the material is so-so. The dog scratched a couple of times and spread the fabric. But for 150 rubles is very good, there are no complaints absolutely! Shining norms. You can see even where the dog runs)
J***l
Shipping very fast. Buy size S for 5 kg Maltese Bichon and it comes big. Better XS. Very bright
K***e
The order went more than 2,5 months to Tambov, the collar is good, quality, but I did not guess with the size for Spitz weighing 4.700 it is great
Customer
Very nice, as described, the light functions, the dogs look cute.
D***d
Super good. Very good quality I loved it and recommend it
R***a
Wonderful!) bright. The cat made in size. Quality is good, nylon. The fiber optic inside is flexible, so could adjust to the size on the cat weighing 2,5 kg., and she has a thin neck)
J***a
ошейник заказала самый маленький, но оказался всё равно большой на породу чихуахуа
Z***y
In Minsk came for a month. Works well (apparently batteries are included). Does not stink, the material is pleasant
M***r
Очень яркий, хорошо светится. Но слишком широкий для джек рассела 5,5 кг размер S
V***c
Шёл ошейник больше месяца. Кинули в почтовый ящик. Для чихуашки размер xs оказался великоват( если полностью затянуть ошейник, то длина составит 31см. Светит ярко в общем, ошейник хороший, но не для крохотных пёселей)
O***v
Товар пришол без косяков качество хорошее все работает три режима света на таксу размер S
A***a
С продавцом не общались. Заказ отправили быстро. Шла посылка чуть больше месяца = 33 дня. По размеру подогнала чтобы не болтался. Ошейник хороший, свои функции выполняет. Три режима как и заявлено: обычный постоянный свет, мигающий с переодичностью и быстро мигающий. Посылкой довольна
E***a
все отлично!все работает!качество очень порадовало. спасибо
D***v
Пайка на 3ку, светодиод то работал, то не. Надо его перепаять и будет все хорошо.
Customer
muy chulo y se ve muy bien en la oscuridad.
D***.
Спасибо продавцу! Хороший ошейник , работает! Батарейки внутри установлены!
A***r
work great nice and bright
A***r
немного великоват на Йорка 2,5 кг, но он нам нужен только на природе. так что пойдёт.
D***a
A melhor qualidade, material bom e várias opções de luz
E***v
посылку эту я получил Всё было в целостности и сохранности в упаковке Все работает, две ботарейки в комплекте было Продовец тоже был очень общительный вежливый и всегда отвечал на все мои вопросы Короче рекомендую продовца и этот товар все супер класс спасибо
F***a
Отличный.Все работает.Ннмного великоват ,но все поправимо) Спасибо.Советую.
T***a
It came in 3 weeks somewhere. On the dachshund took the smallest size s. Shines bright, on the street until I tried, I’ll add a review. Came with batteries (I do not know what they are called) immediately glows, several modes
K***g
On the dwarf dachshund XS is excellent At night it became more convenient to walk, it glows very bright, let’s see how many batteries are enough
R***r
Cool collar, very high quality made. Description matches. I recommend to buy. Seller Thank you
A***k
Super Logistics!, delivery 15 days. UA/Zp Super Store!? recommend Quality is good The goods correspond to the picture! Thank you!
L***l
Cool collar, glows bright. On Jack Russell size M sat perfectly
K***a
They waited very long. 2 months in Moscow. worried that there will be a small TC dog large On a fat labrador weighing 48 kg, the largest size approached. Not tight. Beautiful bright light. We’re happy. Now you can see him. All the girls are now ours in the yard
R***l
Great, just like the picture, my bitch is a greyhound and with the S has more to spare, let’s see how it lasts and I’ll buy more
E***a
Very good collar. Works perfectly: bright color. The size also approached. The dog is glad, like me)) Quality pleases the eye.
J***d
The “S” maybe a little big for a small dog, Ok for a medium dog.
K***e
Collar Super really! Only Xs troszkę too large for the annual Chihuahua.
R***r
Super!
S***a
The first collar was taken 5 years ago, well, that’s how much he served. At the end only a small dot burned, took two new ones. In the dark light is very good, we have a black dog and this collar is the only landmark if it runs in the dark. The size of Xs approached the dachshund, in the lowest position excellent on the cat. The goods are satisfied with the store, too. See you in five years.
A***.
Read in the reviews that the compartment with a battery and a dog button lose, so immediately he was sewn on two sides. The battery in the kit goes, closed with a transparent check tape, you need to pull it out, then the button will turn on the blinker. Three modes: quickly flashing, slowly flashing and constantly burning. The light is very bright, the collar is wide. Took on a powerful French 13 kg. Size L on the neck 45 cm with a margin for growth, also sewn a pair of stitches unnecessary, not to talk. Went to Moscow longer than other orders, two months ((and this August-September without a pandemic.
A***a
Put it in the mailbox.
G***e
Collar and beautiful questions there is only the store mixed sizes but this is nothing terrible collar can be slightly increased (but I wanted size bigger) collar and cool glow in the dark
N***n
Quality is good, fit in size, adjustable more. Has 3 kinds of illumination.
V***h
They shine bright. On Labrador took L, at Pekingese S. the light is lost under the wool
R***r
Great Collar. Put it in the mailbox. For цвергпинчера size S-perfect! Everything works (3 modes). Delivered in less than a month
E***a
The collar is cute, everything works, in several modes. Everything was packed well. Delivery failed, very long, almost 2 months. Not tracked
A***v
The collar corresponds to the description. Well glows, bright. Beautiful. The buckle is plastic, not neat, but for such a price is normal. It was very long-2 months.
E***h
The product fully corresponds to the description, the store sent quickly, but before Chelyabinsk went 2 months and the track was not tracked. The collar has 3 modes of illumination. I did not have to communicate with the seller. Everything is fine, I recommend
E***a
The parcel was 1,5 months old. Put it in the mailbox. All norms. Came up. The collar can be adjusted. Recommend.
Customer
The collar is good, same as in the picture. Shines well, carabiner plastic. But the delivery is just terribly long! Ordered on August 12, the parcel was received on October 15 (
T***a
The collar is good. Looks good. Works. Well packed. 3 backlight modes. To Moscow, the parcel was 1,5 months.
A***a
Took on the golden retriever size XL. Put on a small possible size. All is well
N***a
Was bought for a black dog, the photo was made for an example, the quality is good
R***r
Good cheerful collar, for Malamut took XL, approached, but why is it scary just to drive your Mahina in it, took purely from behind the bulbs
L***a
Normal. It’s bright. There are three modes of operation: flashing often, flashing not often and just glows. There is a smell, it will be necessary to ventilate. For small York, the collar is very rough and wide. And big. Even at the most minimal Donnet he is huge
O***a
Description corresponds. LEDs burn, batteries are included, adjustable in length. Until I realized how to change batteries in the future. With the store did not communicate, because. There was no need. The parcel reached St. Petersburg in 41 days.
T***a
I ordered the second collar, both workers. Delivery is not fast, 2 months. Overall good.
Z***a
The parcel came in good condition. Goods went 2 month
Customer
Wonderful collars, I take not the first time, shine perfectly, very satisfied. Thank you! On миттельшнауцера size m just right.
D***v
Went for a long time in Domodedovo, but the quality is cool. Recommend!
O***a
An indispensable thing! The photo in the dark Park shows two of our dogs only on collars!
V***v
Great Collar. I went to Peter for a long time, but I’m happy! I ordered another one!
Customer
Awesome collar, Long went very. It shines brightly, the question how long it will last. I’ll still order. Convenient, took on spaniel, even took a little
X***’
Excellent Osh, the fabric is good, three modes of illumination correspond to the description. Did not track and went very long.
H***n
It has been a long time, which is normal for free delivery. Quality as a whole is not bad, corresponds to a low price. The size is adjustable is not very convenient, so the regulator was removed completely and simply sewn near the fast. Fastecks itself, it is felt, will have to change later (if the diode itself does not die earlier)-teeth cling to the socket inside and when you click, you have to make more effort than it should, most likely not lucky when casting.
R***r
Chinese friends, thank you!))) the parcel is satisfied! Batteries Included! Everything works fine in three modes! Seller recommend!
T***a
I make an order 2 times, this time at once 2 pcs. In the kit there is a battery. Red is the most successful color! Very bright glows at night, yellow was not so bright. To Novosibirsk, the parcel was 35 days.
M***y
I order this collar for the second time, the price is quality at the level. This time I spent a very long time almost three months. Track was tracked only by China. Came packed, only in plastic packaging, but intact. It shines bright. For my kurzhaar, the size of M is just right.
S***v
Goods Received. delivery Long. track tracking bad.
S***T
We think we will like it) we have not yet measured, bright, took a dachshund
T***a
Great Collar. Now the dog is visible in the dark.
E***k
After a month of use, the place of fastening the leash was pushed. Not a very good fastening on the collar. I can’t recommend it.
O***a
Finally our collar came, to St. Petersburg went 60 days-2 months, but the main thing came. Put it right in the mailbox. The collar is very good, in working condition, the size approached, glow, 3 flashing modes. Thank you store!
E***a
Re-ordered the collar, after the previous broke down. Delivery took 1,5 months. Large dog size XL came up perfectly. Glows in 3 modes: -Flashing fast -Flashing slowly -Shining all the time All class!
R***r
For the Maltese bolonki S was great. Plus it is wide. But everything glows and works. I did not communicate with the store.
E***a
Everything works. The parcel is not tracked. It’s okay, the goods are here.
Y***o
It was necessary to take a smaller size
T***a
Walking, very long. The collar is excellent, someone seems to be a big Doya Toya, for me it’s very good. Three modes, I’m happy
E***r
Very good collar, I order not for the first time) it burns brightly, there are 3 modes)) the mounts are dense. The dog is happy, I’m happy, because it is visible and per kilometer)
U***a
The goods came very quickly, everything is well packed. The collar is good, three modes of operation. We’re too big, I think he’ll like it.
I***A
The collar is sewn qualitatively, until they have tried. Just got it. We’re going to be leaking. So all liked it
M***
I bought again, very good product
V***a
Good Collar
R***r
Everything is fine. The parcel went a little more than a month.
G***g
A good collar, shines bright, the shepherd puppy approached perfectly, beautiful color. The only thing I do not know if batteries change in it
Customer
As described. Good quality. Bought the XL and fits my Sister’s Akita nicely. Easy to turn on and off and has 3 light modes. Fast flash, slower flash and constantly on. Arrived in less than 2 weeks to the UK.
R***r
Excellent collar for your money. Shines well, has 3 modes (fast flashing, slow flashing and just glow) delivery is not from fast.
R***r
I took XS and S, I approached XS, now the dog does not go anywhere, shines brightly, I recommend and will order more)
R***r
A good collar, brightly glows, 3 ridges. Fastax is good, will withstand a small dog or puppy, up to a kilo of 20 exactly. Took on the puppy Russian Spaniel (6 months) size M came up perfectly, and it is possible to increase to an adult age.
A***a
Took S, slightly tightened and perfectly suited the dog. Before St. Petersburg, the collar went for 10 days. Glows well, everything works. Dog appreciated 🙂
A***v
Delivery is long 2 months, well, we’ll throw it on the crown. I order a third such collar, this one is sold first. The two brightest colors are green and blue. You can see from afar. There are three modes: fast flashing, slow and constantly burning. The previous two were out of order because the diode’s legs broke down under the root. You can restore it, but I’m lazy. Served for 3 years, wore in turn.