Pets lover Paw brooch

Shipping and delivery

We are proud to offer international shipping services that currently operate worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

All orders are processed and shipped anywhere between 3-5 business days of you placing the order using DHL, USPS, UPS or FedEX. This depends on where you live and the fastest available service. We offer a delivery time frame between 7-15+ business days, however, you may receive your items much earlier. Tracking number is sent for you to track your order. It can happen that packages may face delays beyong our control such as cusoms, postal delays or holidays. Please contact us for further assistance at sales@go-pets.net or you can even contact us via WhatsApp: +1 (347) 721-6976

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will i be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won’t be charged any extra fees.

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

How long will my order take to arrive?

It takes 5-15 working days after dispatch, but may take longer due to factors beyond our control such as cusoms, postal delays or holidays.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. If not please contact us at support@go-pets.net

Can i cancel my order?

You can change or cancel an order within 12 hours. Please contact us at support@go-pets.net or You can even contact us via WhatsApp: +1 (347) 721-6976