Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of go-pets.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***c
Perfect thank you
N***g
Excellent
Customer
The order came quickly, all qualitatively
M***l
All in order in time and form excellent product
U***r
it came quick and the quality is great , can’t wait to use it today
P***c
Super
I***e
So far so good… Haven’t used it yet but looks the part.
Customer
It was a month and a half in Latvia.
P***k
All according to the description, shipping to Poland in miesiac
E***a
Looks like the picture, the length varies within 35-60 (approximately). The leash is tight, rigid. I think for medium and small dogs-the most it!
Customer
Looks like some unreliable garbage, in my opinion threw away the money.
G***r
All good, fast shipping, very satisfied, thank you!
F***a
It is as it appears in the reference image. It looks good quality. It took almost 5 weeks to arrive in Colombia.
K***a
Super! Adjustable długosc.
D***a
I get the item all ok thank you very much Mr salesman, I will finally take the dog for a walk
A***g
Took about 2 weeks to get to me same quality as dog’s harness
C***i
Shipped fast, product arrived in less than 1 month, item as in description
A***a
Delivery month. Track tracked. Stitched very flimsy, I do not think that this is a reliable belt.
R***r
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V***b
It came even earlier. Length about 50 cm. Locks are metal. Everything suits.
R***v
Went long. Track number tracked. I hope my function will fulfill
J***l
Great. Thank you. The dog will be safe
O***a
Super quality, keeps well
A***o
Good quality. In the photo, the average size. Decreases and lengthens. Taken for Labrador
J***a
The product is 100% good, but went sooo long.
N***a
As in the photo
M***c
ok
A***v
All right, thank you!
J***n
Orimo
D***a
It came quickly. The dog is happy.
S***r
perfect ! and very fast delivery. thank you store thanks to you my little love will be well protected!
B***k
Came after a month. Recommend
O***a
Quality is good!!! The description corresponds!
M***u
It is tough and good material. Thank the store!
R***c
very fast delivery,thank you
P***s
Exellent quality and I arrive very fast
E***n
More not tried. But look quality מצויינת
I***r
Great product
R***k
Ordered 23.02, came 12.03. In yanao
C***s
Product delivered at the right time, arrived properly!
B***Z
Okay, but it took too long to get there.
A***r
I arrive in the right time.
I***a
Delivery is fast, 14 days to the ECB. In the car have not yet checked, later I will add a review
F***m
Very nice and accurate color! Quick shipment! Quick delivery!
M***a
Just like a description but the color is little different it’s darker
G***a
It took a little while to get there, but the belt did everything! I liked it very much.
S***s
The goods are excellent, ordered for York